Service Portfolio is ≠ Service Catalog
Main components of Service portfolio
Many interchange service catalog with service portfolio however there is a vast difference between them. Service catalog is just one of the components of Service portfolio.
Let us breakdown the components of Service portfolio
Measurement of service components are critical elements of “control of parties”
Service Delivery: List of activities, processes and resources required for delivering a service
Plan the service: This requirement includes planning to prioritize change requests, new services taking into account requirement of users, customers and Organization
Control of parties: If third parties are involved in delivering the service the ensure that sufficient criteria’s are established for selection and evaluation of the supplier.
Apply relevant controls for measurement and evaluation of process performance and measurement and evaluation of service components.
Service Catalog management: Detailed explanation in a separate post here
Asset management: The Organization must ensure assets required to deliver services are managed
Configuration management: Did you know that even a Service is classified as Configuration Item (CI). CI’s are one of the most critical element of service portfolio and service management. To deliver a service it is important to identify all the dependent CI’s.
CI’s must include:
Unique identification
Type of CI
Description of CI
relationship with other CI
Status
CI’s must be traceable and auditable